Welcome to Voyc Village
Choose Your Learning Path on Voyc
Onboarding for Voyc Admins
This journey is tailored for Voyc Admins who are planning to configure the Voyc workspace for their teams.
Getting Started with Alerts
Learn how to create, review, and manage alerts on Voyc, and how to refine your alert keywords.
Getting Started with Scorecards
Learn how to create scorecards with multiple routes. You'll also learn how to add attributes and update keywords to enhance functionality.
Voyc 3rd Party Integrations
Voyc currently supports 3rd party integrations to the following platforms:
Resources to Look Out For
New Content
Check out our latest content on how to view the Org level dashboard feature on Voyc.
View content
New Help Docs
Explore our help document for a comprehensive guide to using Voyc features.
View content
Completion Certificate
Complete the Voyc Admin course to earn a Voyc Super User certificate.
View content
🎉 The Updated Exams Are Here! 🎉
🚀 The New QA Reports Course 📊
Exploring the learning paths in Voyc Village. Once you understand the different paths, select the learning path that aligns with what you are looking for. Once ready, sign up.
Voyc Admin
-
create an organisation for the teams;
-
add/remove members to the Voyc organisation
-
Create/delete channels, and do everything else on the system
Getting Started with Alerts
-
Create Alerts
-
Review and Action Alerts
-
Update Alert Keywords
Getting started with Scorecard
-
Create scorecard with multiple routes
-
Add JOYC AI Keywords
-
Add attributes
-
Check keyword duplication
-
Updating scorecard keyword
Getting Started with Grading
-
Filter for Reportable Conversations
-
Grade conversations
-
Routing confirmation
-
Refining scorecard keywords
-
Rescoring conversations