Welcome to Voyc Village
This village is for registered Voyc-ers only.
What is Voyc? 🚀
Save Time. Reduce Risk. Grow Sales.
Voyc helps regulated businesses turn every conversation into an advantage. By analysing 100% of customer calls, Voyc uncovers risks, ensures compliance and reveals insights that drive performance, boost sales and build trust. It’s how leading teams transform their QA from box-ticking to business-building.
Academy@voyc.ai
Copyright © 2024
Exploring the learning paths in Voyc Village. Once you understand the different paths, select the learning path that aligns with what you are looking for. Once ready, sign up.
Voyc Admin
In this learning path you will learn how to:
-
create an organisation for the teams;
-
add/remove members to the Voyc organisation
-
Create/delete channels, and do everything else on the system
Getting Started with Alerts
In this learning path you will learn how to:
-
Create Alerts
-
Review and Action Alerts
-
Update Alert Keywords
Getting started with Scorecard
In this learning path you will learn how to:
-
Create scorecard with multiple routes
-
Add JOYC AI Keywords
-
Add attributes
-
Check keyword duplication
-
Updating scorecard keyword
Getting Started with Grading
In this learning path you will learn how to:
-
Filter for Reportable Conversations
-
Grade conversations
-
Routing confirmation
-
Refining scorecard keywords
-
Rescoring conversations