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Browse through our course library to discover all the available courses on Voyc Village.

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Jane Doe

QA Manager at ABC Insurance

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John Joe

Team Leader at 123 Insurance

Academy@voyc.ai

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Let us introduce our customer academy

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VIDEO TUTORIAL

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Conversation Comments

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Welcome to the Academy

Get started with Voyc Admin content

Exploring the learning paths in Voyc Village. Once you understand the different paths, select the learning path that aligns with what you are looking for. Once ready, sign up.

Voyc Admin

In this learning path you will learn how to:

create an organisation for the teams;
add/remove members to the Voyc organisation
Create/delete channels, and do everything else on the system

Getting Started with Alerts

In this learning path you will learn how to:

Create Alerts
Review and Action Alerts
Update Alert Keywords

Getting started with Scorecard

In this learning path you will learn how to:

Create scorecard with multiple routes
Add JOYC AI Keywords
Add attributes
Check keyword duplication
Updating scorecard keyword

Getting Started with Grading

In this learning path you will learn how to:

Filter for Reportable Conversations
Grade conversations
Routing confirmation
Refining scorecard keywords
Rescoring conversations

Risk and Compliance Metrics

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Efficiency Metrics

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Conversation Insight

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Org Level Reports

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Alerts Metrics

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Course Trailer

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🚨 The Updated Exams Are Here!

The Admin 2 and Assessor 2 exams are now available — with improved content and fresh formats to help you master all things Voyc.

🎉 New Challenge Alert: Q2 Course Completion Challenge is LIVE!

From now until June 30, complete any course to earn:

🏅 A “Q2 Challenge Finisher” Certificate
🎯A spot on the leaderboard – updated every 2 weeks!

Track your progress, climb the ranks, and finish strong.

Are you in?