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Browse through our course library to discover all the available courses on Voyc Village.

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Jane Doe

QA Manager at ABC Insurance

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John Joe

Team Leader at 123 Insurance

Academy@voyc.ai

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Let us introduce our customer academy

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VIDEO TUTORIAL

Uploading Conversations

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VIDEO TUTORIAL

Conversation Comments

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Welcome to the Academy

Get started with Voyc Admin content

Exploring the learning paths in Voyc Village. Once you understand the different paths, select the learning path that aligns with what you are looking for. Once ready, sign up.

Voyc Admin

In this learning path you will learn how to:

create an organisation for the teams;
add/remove members to the Voyc organisation
Create/delete channels, and do everything else on the system

Getting Started with Alerts

In this learning path you will learn how to:

Create Alerts
Review and Action Alerts
Update Alert Keywords

Getting started with Scorecard

In this learning path you will learn how to:

Create scorecard with multiple routes
Add JOYC AI Keywords
Add attributes
Check keyword duplication
Updating scorecard keyword

Getting Started with Grading

In this learning path you will learn how to:

Filter for Reportable Conversations
Grade conversations
Routing confirmation
Refining scorecard keywords
Rescoring conversations

Risk and Compliance Metrics

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Efficiency Metrics

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Conversation Insight

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Org Level Reports

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Alerts Metrics

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Direct Integrations

Twilio

Learn how to upload conversations on Voyc via Twilio integration

Open Twilio Doc

Talkdesk

Learn how to upload conversations on Voyc via Talkdesk integration

Open Talkdesk Doc

Direct Integrations

Dubber

Learn how to upload conversations on Voyc via Dubber integration

Open Dubber Doc

Genesys

Learn how to upload conversations on Voyc via Genesys integration

Open Genesys Doc

Direct Integrations

Connex One

Learn how to upload conversations on Voyc via Connex One integration

Open Connex One Doc

Amazon Connect

Learn how to upload conversations on Voyc via Amazon Connect integration

Open Amazon Doc

Direct Integrations

Aircall

Learn how to upload conversations on Voyc via Aircall integration

Open Aircall Doc

8X8

Learn how to upload conversations on Voyc via 8X8 integration

Open 8X8 Doc

Course Trailer

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Completed the Voyc Admin Course?

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