Getting Started with Grading
Learn how to grade conversations, rescore them as needed, and apply filters to identify reportable calls.
-
5 Lessons
-
20 minutes of learning
Course lessons
Academy@voyc.ai
Copyright © 2024
Exploring the learning paths in Voyc Village. Once you understand the different paths, select the learning path that aligns with what you are looking for. Once ready, sign up.
Voyc Admin
In this learning path you will learn how to:
-
create an organisation for the teams;
-
add/remove members to the Voyc organisation
-
Create/delete channels, and do everything else on the system
Getting Started with Alerts
In this learning path you will learn how to:
-
Create Alerts
-
Review and Action Alerts
-
Update Alert Keywords
Getting started with Scorecard
In this learning path you will learn how to:
-
Create scorecard with multiple routes
-
Add JOYC AI Keywords
-
Add attributes
-
Check keyword duplication
-
Updating scorecard keyword
Getting Started with Grading
In this learning path you will learn how to:
-
Filter for Reportable Conversations
-
Grade conversations
-
Routing confirmation
-
Refining scorecard keywords
-
Rescoring conversations
Direct Integrations
Twilio
Learn how to upload conversations on Voyc via Twilio integration
Open Twilio Doc
Direct Integrations
Dubber
Learn how to upload conversations on Voyc via Dubber integration
Open Dubber Doc
Genesys
Learn how to upload conversations on Voyc via Genesys integration
Open Genesys Doc
Direct Integrations
Connex One
Learn how to upload conversations on Voyc via Connex One integration
Open Connex One Doc
Amazon Connect
Learn how to upload conversations on Voyc via Amazon Connect integration
Open Amazon Doc
Direct Integrations
8X8
Learn how to upload conversations on Voyc via 8X8 integration