Help docs
Check out our latest help document, which provides a comprehensive guide on how to effectively use Voyc features.
New help doc content
Fixing Scorecard Validation Errors and Warnings
Learn how to resolve Scorecard validation errors and warnings.
Using Search Commands to Find Conversations Faster
Learn how to use search commands on the Conversation List page.
Setting up and Reviewing transcription settings
Learn how to set up and review your transcriptions on Voyc.
Academy@voyc.ai
Copyright © 2024
Exploring the learning paths in Voyc Village. Once you understand the different paths, select the learning path that aligns with what you are looking for. Once ready, sign up.
Voyc Admin
In this learning path you will learn how to:
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create an organisation for the teams;
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add/remove members to the Voyc organisation
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Create/delete channels, and do everything else on the system
Getting Started with Alerts
In this learning path you will learn how to:
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Create Alerts
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Review and Action Alerts
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Update Alert Keywords
Getting started with Scorecard
In this learning path you will learn how to:
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Create scorecard with multiple routes
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Add JOYC AI Keywords
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Add attributes
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Check keyword duplication
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Updating scorecard keyword
Getting Started with Grading
In this learning path you will learn how to:
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Filter for Reportable Conversations
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Grade conversations
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Routing confirmation
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Refining scorecard keywords
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Rescoring conversations