Welcome to Voyc Village

Unleash the power of Voyc by gaining more knowledge through our on-demand course and live sessions and become a recognised certified Voyc user. 

🚀 New & Improved: Onboarding Admin Video Course! 🎥

This journey is for users who are planning to configure the Voyc workspace for their teams. This is the content tailored for Voyc Admins:
  • Preparing your Organisation
  • Preparing your Channel
  • Channel Configuration: Alerts
  • Channel Configuration: Scorecard
  • Setting up a Workflow
  • Testing and Calibration
  • Dashboards

Choose Your Onboarding Learning Path 

Getting Started with Alerts 

Learn how to create, review, and manage alerts on Voyc, and how to refine your alert keywords.


Getting Started with Scorecards

Learn how to create scorecards with multiple routes. You'll also learn how to add attributes and update keywords to enhance functionality.

Getting Started with Grading

Learn how to grade conversations, rescore them as needed, and apply filters to identify reportable calls.


Getting Started with Reports

Learn how to download reports on Voyc and effectively analyze them for valuable insights.


Voyc 3rd Party Integrations

Voyc currently supports 3rd party integrations to the following platforms:

Aircall

Learn how to upload conversations on Voyc via Aircall. 

Open Aircall Doc

8X8

Learn how to upload conversations on Voyc via 8X8.

Open 8X8 Doc

Twilio

Learn how to upload conversations on Voyc via Twilio. 

Open  Twilio Doc

Dubber

Learn how to upload conversations on Voyc via Dubber. 

Open Dubber Doc

Talkdesk

Learn how to upload conversations on Voyc via Talkdesk. 

Open Talkdesk Doc

Genesys

Learn how to upload conversations on Voyc via Genesys. 

Open Genesys Doc

Amazon Connect

Learn how to upload conversations on Voyc via Amazon Connect. 

Open Amazon Connect Doc

Connex One

Learn how to upload conversations on Voyc via Connex One. 

Open Connex One Doc

Numonix

Learn how to upload conversations on Voyc via Numonix. 

Open Numonix Doc

Imagicle

Learn how to upload conversations on Voyc via Imagicle. 

Open Imagicle Doc

Resources to Look Out For

New Content

Check out our latest content on how to view the Org level dashboard feature on Voyc.

New Help Docs

Check out our latest help document, which provides a comprehensive guide on how to effectively use Voyc features.

Completion Certificate

Upon completing the Voyc Admin course, you'll receive a certificate of completion that recognizes you as a Voyc Super User.

Legacy
 Content

Explore our legacy onboarding courses to gain insight into how our platform has developed and evolved over time.

More Academy Features

Certifications

Live Sessions

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