Useful Articles and Resources
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Conversations
Uploading Conversations
Easily upload your call recordings or conversations directly to Voyc, following simple steps to validate and manage your files with confidence.
How to Filter Conversations
Use powerful filters in Voyc to instantly find, analyse and focus on the conversations that matter most, without endless scrolling.
Scorecards
How to Create a Scorecard
Learn how to create Scorecards in Voyc to accurately score conversations and build the foundation for consistent performance insights.
Understanding Routing Logic in Scorecards
Voyc’s routing logic analyses your call to trace each conversation’s most likely path, ensuring your scorecards mirror real call flows accurately.
Joyc
Ask Joyc: A smarter way to explore your Voyc data at a Glance
Ask Joyc lets you explore Voyc data through simple questions, using AI to search, analyse and summarise calls into clear, instant insights.
Why Joyc Behaves the Way She Does
Learn how Joyc’s AI predicts language patterns like a human conversation, explaining why LLMs can be insightful, varied and occasionally imperfect.
Exploring the learning paths in Voyc Village. Once you understand the different paths, select the learning path that aligns with what you are looking for. Once ready, sign up.
Voyc Admin
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create an organisation for the teams;
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add/remove members to the Voyc organisation
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Create/delete channels, and do everything else on the system
Getting Started with Alerts
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Create Alerts
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Review and Action Alerts
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Update Alert Keywords
Getting started with Scorecard
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Create scorecard with multiple routes
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Add JOYC AI Keywords
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Add attributes
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Check keyword duplication
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Updating scorecard keyword
Getting Started with Grading
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Filter for Reportable Conversations
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Grade conversations
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Routing confirmation
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Refining scorecard keywords
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Rescoring conversations