About this Webinar
Our UX/UI Designer Rianka and Senior Developer Elke take you through our learnings from Beta testing and the new improvements to Agent Highlights, including:
- Linking Phrases to Comments
- Editing and Replying to Comments
- Agent Page View
- Additional Configurations
- What is Planned
Feature Help Docs:
- How to Set Up and Configure Agent Highlights for Your Agents
- Assigning Agent Highlight Tasks and Providing Feedback as a Manager
- Viewing and Actioning an Agent Highlight as an Agent
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Academy@voyc.ai
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Exploring the learning paths in Voyc Village. Once you understand the different paths, select the learning path that aligns with what you are looking for. Once ready, sign up.
Voyc Admin
In this learning path you will learn how to:
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create an organisation for the teams;
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add/remove members to the Voyc organisation
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Create/delete channels, and do everything else on the system
Getting Started with Alerts
In this learning path you will learn how to:
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Create Alerts
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Review and Action Alerts
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Update Alert Keywords
Getting started with Scorecard
In this learning path you will learn how to:
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Create scorecard with multiple routes
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Add JOYC AI Keywords
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Add attributes
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Check keyword duplication
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Updating scorecard keyword
Getting Started with Grading
In this learning path you will learn how to:
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Filter for Reportable Conversations
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Grade conversations
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Routing confirmation
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Refining scorecard keywords
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Rescoring conversations