Grading
Here you will find all videos that will help with getting started with Grading and Scoring
Grading Video Catalogue
Everything you need to get started with Grading and Scoring on Voyc
Overriding Scores
Learn how to override scores on the Voyc System
Updating the overall score
Learn how to update the overall score and assign conversations to your team
The quality of Transcription
Learn how to improve the quality of transcription on Voyc
Academy@voyc.ai
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Exploring the learning paths in Voyc Village. Once you understand the different paths, select the learning path that aligns with what you are looking for. Once ready, sign up.
Voyc Admin
In this learning path you will learn how to:
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create an organisation for the teams;
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add/remove members to the Voyc organisation
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Create/delete channels, and do everything else on the system
Getting Started with Alerts
In this learning path you will learn how to:
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Create Alerts
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Review and Action Alerts
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Update Alert Keywords
Getting started with Scorecard
In this learning path you will learn how to:
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Create scorecard with multiple routes
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Add JOYC AI Keywords
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Add attributes
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Check keyword duplication
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Updating scorecard keyword
Getting Started with Grading
In this learning path you will learn how to:
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Filter for Reportable Conversations
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Grade conversations
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Routing confirmation
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Refining scorecard keywords
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Rescoring conversations