Exploring the learning paths in Voyc Village. Once you understand the different paths, select the learning path that aligns with what you are looking for. Once ready, sign up.
Voyc Admin
In this learning path you will learn how to:
create an organisation for the teams;
add/remove members to the Voyc organisation
Create/delete channels, and do everything else on the system
Getting Started with Alerts
In this learning path you will learn how to:
Create Alerts
Review and Action Alerts
Update Alert Keywords
Getting started with Scorecard
In this learning path you will learn how to:
Create scorecard with multiple routes
Add JOYC AI Keywords
Add attributes
Check keyword duplication
Updating scorecard keyword
Getting Started with Grading
In this learning path you will learn how to:
Filter for Reportable Conversations
Grade conversations
Routing confirmation
Refining scorecard keywords
Rescoring conversations
Risk and Compliance Metrics
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Efficiency Metrics
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Conversation Insight
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Org Level Reports
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Alerts Metrics
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Direct Integrations
Twilio
Learn how to upload conversations on Voyc via Twilio integration
Open Twilio Doc
Talkdesk
Learn how to upload conversations on Voyc via Talkdesk integration
