Hybrid Scorecards and LLM Conditions
Jul 24
About this Webinar
Are calls going down the wrong route and slowing you down?
We go behind the scenes with our product team and see how we're solving it.
We introduce our new Hybrid Scorecards, with a spotlight session on LLM Conditions and how firms like yours can put them into practice. This includes:
- Hybrid Scorecards sneak peek
- LLM Conditions for Scorecard Options
Feature Help Docs:
- How to Add Conditions to your Scorecard Option Nodes
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Academy@voyc.ai
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Exploring the learning paths in Voyc Village. Once you understand the different paths, select the learning path that aligns with what you are looking for. Once ready, sign up.
Voyc Admin
In this learning path you will learn how to:
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create an organisation for the teams;
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add/remove members to the Voyc organisation
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Create/delete channels, and do everything else on the system
Getting Started with Alerts
In this learning path you will learn how to:
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Create Alerts
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Review and Action Alerts
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Update Alert Keywords
Getting started with Scorecard
In this learning path you will learn how to:
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Create scorecard with multiple routes
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Add JOYC AI Keywords
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Add attributes
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Check keyword duplication
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Updating scorecard keyword
Getting Started with Grading
In this learning path you will learn how to:
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Filter for Reportable Conversations
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Grade conversations
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Routing confirmation
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Refining scorecard keywords
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Rescoring conversations