Welcome to Voyc Village

Unleash the power of Voyc by gaining more knowledge through our on-demand course and live sessions and become a recognised certified Voyc user. 

🎉 Coming Soon: Updated Exams! 🎉

🚀 Get Ready for the New Admin 2 Exam & Assessor 2 Exam!
The updated exams feature improved content that covers ALL Voyc features. With engaging formats designed to enhance your learning experience, they are perfect for boosting your skills!
📅 Stay tuned for the launch date and be the first to enhance your skills!

Choose Your Learning Path on Voyc

Onboarding for Voyc Admins

This journey is tailored for Voyc Admins who are planning to configure the Voyc workspace for their teams.

Getting Started with Alerts 

Learn how to create, review, and manage alerts on Voyc, and how to refine your alert keywords.



Getting Started with Scorecards

Learn how to create scorecards with multiple routes. You'll also learn how to add attributes and update keywords to enhance functionality.

Getting Started with Grading

Learn how to grade conversations, rescore them as needed, and apply filters to identify reportable calls.



Voyc 3rd Party Integrations

Voyc currently supports 3rd party integrations to the following platforms:

Aircall

Learn how to upload conversations on Voyc via Aircall. 

Open Aircall Doc

8X8

Learn how to upload conversations on Voyc via 8X8.

Open 8X8 Doc

Twilio

Learn how to upload conversations on Voyc via Twilio. 

Open  Twilio Doc

Dubber

Learn how to upload conversations on Voyc via Dubber. 

Open Dubber Doc

Talkdesk

Learn how to upload conversations on Voyc via Talkdesk. 

Open Talkdesk Doc

Genesys

Learn how to upload conversations on Voyc via Genesys. 

Open Genesys Doc

Amazon Connect

Learn how to upload conversations on Voyc via Amazon Connect. 

Open Amazon Connect Doc

Connex One

Learn how to upload conversations on Voyc via Connex One. 

Open Connex One Doc

Numonix

Learn how to upload conversations on Voyc via Numonix. 

Open Numonix Doc

Imagicle

Learn how to upload conversations on Voyc via Imagicle. 

Open Imagicle Doc

Resources to Look Out For

New Content

Check out our latest content on how to view the Org level dashboard feature on Voyc.

View content

New Help Docs

Explore our help document for a comprehensive guide to using Voyc features.

View content

Completion Certificate

Complete the Voyc Admin course to earn a Voyc Super User certificate.


View content

More Academy Features

Certifications

Live session

🚀 The New QA Reports Course 📊

Delving into agent performance, coaching and business metrics with Voyc QA Reports. This course includes the following lessons: 
  • The purpose of QA Reports 
  • Analysing QA Reports: The coaching use case
  • Analysing QA Reports: The appraisal use case
  • The process of generating QA Reports
  • Raw data Report
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